Axis Bank Credit Card Customer Care Number
Axis Bank, one of India’s leading private sector banks, offers a wide range of credit cards designed for shopping, dining, travel, and lifestyle benefits. With millions of customers using Axis Bank credit cards across the country, having reliable customer support becomes essential. To address queries, resolve issues, and provide quick assistance, Axis Bank provides a dedicated credit card customer care number 1860 419 5555 & 1860 500 5555 that operates round the clock. Customers can use this helpline to check outstanding balances, enquire about reward points, report lost or stolen cards, request credit limit enhancements, or even dispute unauthorized transactions. The Axis Bank credit card customer care number is an all-in-one solution for cardholders seeking assistance without having to visit a branch.
One of the key advantages of Axis Bank’s customer care service is its availability in multiple languages, ensuring that customers from different regions can communicate comfortably. Whether you need to block a misplaced card instantly, Axis Bank Credit Card Customer Care Number toll free understand annual charges, or clarify billing concerns, the toll-free number connects you directly to trained executives who provide real-time support. In addition, Axis Bank also offers IVR (Interactive Voice Response) options, where customers can quickly get details about their account without speaking to an agent, saving time for routine queries.
Beyond the helpline, Axis Bank credit card users can also reach customer support through email, online chat, mobile banking, and the Axis Bank mobile app. However, the customer care number remains the most reliable and immediate way to resolve urgent matters. Keeping the number handy is highly recommended, especially in cases of card loss or suspected fraud, where immediate action is required to protect your account. Overall, Axis Bank credit card customer care ensures that every cardholder experiences seamless banking support, making it a vital service for all Axis Bank credit card users.
📞 Key Customer Care Numbers
| Purpose | Number(s) | Notes |
|---|---|---|
| Retail / Personal Phone Banking (within India) | 1860-419-5555 / 1860-500-5555 | Charges applicable as per your service provider. Axis Bank+2Axis Bank+2 |
| Toll-free Phone Banking (within India) | 1800-209-5577 / 1800-103-5577 | Good for general credit card enquiries, lost cards etc. Axis Bank+2Axis Bank+2 |
| Agri / Rural Customers | 1800-419-5577 | Toll-free; for customers in agricultural/rural areas. Axis Bank+1 |
| Corporate / Commercial Credit Cards | 1860-500-4971 | For business-/corporate-card specific queries. Axis Bank+1 |
| 24×7 Emergency Helpline (Loss / Theft / Blocking Card) | +91-22-6798-7700 | Use this number to report a lost, stolen or misuse of credit/debit/prepaid |
| From Outside India / Non-Toll-Free | +91-22-67987700 | For overseas calls or NRI customers calling from abroad. Axis Bank+2Axis Bank+2 |
Key Email IDs
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For credit card related queries / complaints: creditcards@axisbank.com
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General customer support (bank accounts etc.): customer.service@axisbank.com
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Prepaid cards queries: prepaid.cards@axisbank.com Axis Bank+1
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For official grievance handling/escalation (Nodal Officer): nodal.officer@axisbank.com
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For Principal Nodal Officer (PNO) escalation: pno@axisbank.com
🏢 Nodal Officers / Escalation Contacts
| Level | Contact Person / Role | Address / Phone / Timings |
|---|---|---|
| Circle Nodal Officer / Nodal Officer at Head Office | Mr. Ashok Sunar (Axis Bank) | Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Phone: +91-80-61865200 Email: nodal.officer@axisbank.com Timings: 9:30 AM to 5:30 PM, Monday-Saturday (except 2nd & 4th Saturdays & Bank holidays) |
| Principal Nodal Officer (PNO) | Ms. Deepti Radkar, Senior Vice President-II | Same address: NPC1, 5th Floor, “Gigaplex”, Plot IT-5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Phone: +91-80-61865098 Email: pno@axisbank.com Timings: 9:30 AM to 5:30 PM, Monday-Saturday (excluding 2nd & 4th Saturdays & Bank holidays) |